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Thank you for choosing LUCY SKYLAE.
At LUCY SKYLAE, we’re committed to making your shopping experience easy, comfortable, and enjoyable. Whether you have a question before placing an order or need assistance after your purchase, our Customer Support Team is here to help.
We aim to respond to all customer inquiries within 24–48 business hours, Monday through Friday.
If your question is regarding an existing order, please include your Order Number so we can locate your order and assist you more efficiently.
Our Customer Support Team can assist you with:
For damaged, defective, or incorrect items, please include clear photos of the item, packaging, and shipping label whenever possible.
LUCY SKYLAE
200 University Dr
Prestonsburg, KY 41653
United States
Business Correspondence Only — Not a Return Address
Please do not send any returns to the address above. If you need to return an item, contact our Customer Support Team first to receive the appropriate return instructions.
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
Messages received outside our business hours will be reviewed and answered on the next available business day.
To help us assist you as quickly as possible, please provide:
Providing these details upfront helps our team understand your situation and provide a faster solution.
At LUCY SKYLAE, every customer matters. From finding a style you love to getting support after your order arrives, we’re always here to make your experience smoother and more enjoyable.
LUCY SKYLAE — Your style, your moment, your way
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