Shipping policy

Welcome to LUCY SKYLAE. We want every part of your shopping experience to feel smooth and dependable, from the moment you place your order to the moment your new favorite dress arrives. Please review our Shipping Policy below for important information about order processing, shipping rates, tracking, and delivery.

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📦 Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will carefully prepare your items for shipment.

Processing Time

1–3 Business Days

• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• Orders placed outside business hours will begin processing on the next business day.
• During holidays, promotions, or peak shopping periods, processing may take slightly longer.
• Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.

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🚚 Shipping Methods & Rates

These rates are based on the current domestic shipping settings for LUCY SKYLAE. image(4)

Shipping fees are automatically calculated and displayed during checkout based on your order total and selected shipping method.

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🔎 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 24–48 hours to become active after the carrier scans your package.

You can track your shipment through 17TRACK:

https://www.17track.net

If your tracking information has not updated for an extended period or you have questions about your shipment, please contact us at help@lucyskylae.com.

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📍 Shipping Information

To help prevent delivery issues, please carefully review your shipping information before completing your order.

• Make sure your name, street address, city, state, and ZIP code are correct.
• Once an order has entered processing, we may not be able to change the shipping address.
• Orders containing multiple items may occasionally be shipped separately depending on inventory and fulfillment arrangements.
• The shipping carrier may vary depending on the destination and available logistics services.
• We currently do not ship to APO, FPO, or DPO military addresses.

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⏳ Shipping Delays

Although we work with our shipping partners to provide reliable delivery, unexpected delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Customs inspections
• Transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Unexpected carrier delays

We appreciate your patience if your shipment is affected by circumstances outside our control.

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📦 Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

For damaged packages, please provide:

• Your order number
• Photos of the shipping package
• A photo of the shipping label
• Photos of the damaged item

Our Customer Support team will review the information and work with the carrier when necessary to help resolve the issue promptly.

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🌎 Customs & Import Charges

For international orders, customs duties, VAT, taxes, or other import fees may apply depending on the destination country.

Any customs duties, taxes, or import charges assessed by the destination country's customs authority are the customer's responsibility.

LUCY SKYLAE does not control these charges and cannot guarantee the amount that may be assessed.

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🏢 Business Address

Our business address is provided for business correspondence only and is not a return warehouse.

LUCY SKYLAE
200 University Dr
Prestonsburg, KY 41653
United States

Business Correspondence Only — Not a Return Address

Please do not send returns to this address unless specifically instructed by our Customer Support team. Contact us first to receive the correct return instructions and return address.

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💌 Contact Us

Have a question about your order or shipment?

LUCY SKYLAE
📧 Email: help@lucyskylae.com
📍 200 University Dr, Prestonsburg, KY 41653, United States

Our Customer Support team typically responds within 24–48 business hours, Monday through Friday