Terms of service

Welcome to LUCY SKYLAE. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, browsing our products, or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Acceptance of Terms

By using the LUCY SKYLAE website, you confirm that:

  • You are at least 18 years old, or you are using the website with the permission and involvement of a parent or legal guardian.
  • You will use our website only for lawful and legitimate purposes.
  • All information you provide is accurate, complete, and up to date.
  • You agree to these Terms, as well as our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use our website responsibly and in accordance with applicable laws.

You may not:

  • Use the website for unlawful, fraudulent, or unauthorized purposes.
  • Attempt to gain unauthorized access to our website, systems, or accounts.
  • Upload or distribute viruses, malware, or other harmful code.
  • Interfere with the security, operation, or functionality of our website.
  • Copy, reproduce, modify, or commercially exploit website content without written permission.

LUCY SKYLAE reserves the right to restrict or terminate access to the website if these Terms are violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, measurements, pricing, and availability are presented as accurately as possible.

However:

  • Colors may appear slightly different depending on your device or screen settings.
  • Measurements may have minor variations due to manual measuring.
  • Product availability may change without notice.
  • We reserve the right to modify, update, or discontinue products at any time.

We do not guarantee that every product description, image, or website detail will always be completely error-free.

4. Pricing & Payment

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

LUCY SKYLAE reserves the right to correct pricing errors, update product prices, modify promotional offers, or end promotions at any time.

Orders are generally processed after payment has been successfully authorized. If a pricing, payment, or system error occurs, we may contact you to confirm the order or cancel it when necessary.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. Receiving an order confirmation does not necessarily guarantee that your order will be accepted or fulfilled.

We reserve the right to cancel or refuse an order for reasons including:

  • Payment authorization failure
  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorized activity
  • Shipping restrictions
  • Technical or system errors

If your order has already been charged and is subsequently canceled by us, an appropriate refund will be issued to the original payment method.

6. Shipping

Shipping and delivery are governed by our Shipping Policy.

While we make reasonable efforts to process and ship orders promptly, LUCY SKYLAE is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs inspections, severe weather, public holidays, transportation disruptions, high shipping volumes, or incorrect shipping information provided by the customer.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review the applicable policy before submitting a return request. Certain products, conditions, or circumstances may not qualify for a return or refund.

8. Intellectual Property Rights

All content displayed on the LUCY SKYLAE website, including but not limited to:

  • Brand name and logos
  • Product photography
  • Images and graphics
  • Website design and layout
  • Written content
  • Product descriptions
  • Marketing materials

is owned by LUCY SKYLAE or its applicable licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission.

9. Prohibited Activities

When using our website, you agree not to:

  • Violate applicable laws or regulations.
  • Attempt to interfere with website security or functionality.
  • Use automated systems to access or collect website content without authorization.
  • Introduce malicious software or harmful code.
  • Misrepresent your identity or information.
  • Use our website for fraudulent purposes.
  • Reproduce or commercially exploit our content without authorization.

We reserve the right to take appropriate action against unauthorized or prohibited use.

10. External Links

Our website may contain links to third-party websites or services for convenience or additional information.

LUCY SKYLAE does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

Accessing third-party websites is at your own discretion and subject to their applicable terms and policies.

11. Disclaimer

Our website and products are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

We do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will always be free from errors.
  • Website content will always be complete or current.
  • Products will remain available at all times.
  • Website functionality will always operate without interruption.

We reserve the right to modify, update, suspend, or discontinue any part of our website or services at any time.

12. Limitation of Liability

To the fullest extent permitted by applicable law, LUCY SKYLAE shall not be liable for indirect, incidental, special, consequential, or similar damages arising from or related to:

  • Your use of our website
  • Your purchase or use of our products
  • Shipping or delivery delays
  • Website interruptions
  • Technical issues or system failures

Where liability cannot be excluded, our maximum liability shall not exceed the amount you paid for the specific order giving rise to the claim.

13. Changes to These Terms

LUCY SKYLAE may update or revise these Terms of Service from time to time to reflect changes in our business, services, or applicable requirements.

Updated Terms will become effective when published on our website. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

We encourage you to review this page periodically.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and the Commonwealth of Kentucky, without regard to conflict-of-law principles.

Any disputes arising from these Terms or your use of our website will be handled through the appropriate legal process in accordance with applicable law.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

LUCY SKYLAE
📧 Email: help@lucyskylae.com

Business Address:
200 University Dr
Prestonsburg, KY 41653
United States

Business Correspondence Only — Not a Return Address

For return-related questions, please contact our Customer Support team before sending any package. We will provide the appropriate return instructions when applicable.

Our Customer Support team typically responds within 24–48 business hours, Monday through Friday.